http://riley-merrick.livejournal.com/ ([identity profile] riley-merrick.livejournal.com) wrote in [personal profile] jmc_bks 2007-05-03 12:29 pm (UTC)

I'm so glad to hear someone else say this! I mean, it's one thing to get "your side" out there, but that reply of CS's seemed to take a very snippy tone. And I'm sure the Hyatt has considerable blame in this fiasco.
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