Mar. 19th, 2011

jmc_bks: (GK - layers)
The finance office in Baltimore City is ridiculous.  

I paid my quarterly water bill and an alley paving fee last month.  Separate checks, separate envelopes, separate account numbers, separate invoices.   And on Thursday, I got a delinquent notice for the alley paving bill.  WTF?  The check cleared!  So I checked my account online.  My water bill shows the payment I made PLUS a credit in the amount of the alley paving payment.  Obviously, despite noting the account on the check and sending it separately AND including the invoice, the finance clerk applied the payments wrong.

So I called to get them to apply the alley paving payment properly, since I do not appreciate getting a delinquent notice.  Their answer:  provide proof of payment and request that the payment be transferred.  

Okay, they HAVE proof of payment on their books.  This is their error.  Why do I have to get copies of my canceled check and take it to the finance office in person to get it fixed?

If I hadn't labeled everything carefully and intentionally sent the payments in separately, this wouldn't be so irritating.  But I was very careful, mostly because I've dealt with the finance office for years in a professional capacity and have never been impressed by their performance.

There are times when I wonder if the city hires incompetent people intentionally.

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jmc_bks

December 2011

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